Shipping times

Our Austalian warehouse is located in New South Wales and we offer free delivery on all our domestic orders.

Your shipping time will depend on where in Australia you are located.

NSW to ACT: 2-4 business days
NSW to NSW: 3-5 business days
NSW to VIC: 3-5 business days
NSW to SA: 4-5 business days
NSW to QLD: 4-6 business days
NSW to TAS: 4-6 business days
NSW to NT: 8-13 business days
NSW to WA: 10-14 business days

We aim to fulfil all our orders by their estimated delivery date, however shipping times are out of our control once your package leaves us.

Dispatch

Orders placed before 3pm ACT are usually dispatched 1 business day after the order has been placed. (Business days are Monday - Friday). 

Your order will be dispatched from our network of global warehouses. If your order contains multiple items these may be dispatched separately. The estimated delivery time is approximately 2 weeks. 

Delivery times are stated from the date your order is dispatched, not the date your order is placed.

We aim to fulfil all our orders by their estimated delivery date, however shipping times are out of our control once your package leaves us.

Tracking

We’ll confirm shipping method once your order has been dispatched from our warehouse.

You'll receive shipment information and tracking (where available) via email once your order has been dispatched.

Missing order

If your order hasn’t arrived please check that your delivery address was entered correctly.


Delivery timeframe, if you have reached the estimated delivery date, please wait an additional 24 hours for any deliveries to be completed.

Check with your neighbours to confirm whether they have accepted your parcel.


If you have completed these steps and you have still not received your order, please contact us at hello@trtltravel.com and we will be happy to help you out.

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