SHIPPING FAQs
How long does shipping take?
Your shipping time will depend on where in Australia you are located. Our Austalian warehouse is located in New South Wales.
NSW to ACT: 2-4 business days
NSW to NSW: 3-5 business days
NSW to VIC: 3-5 business days
NSW to SA: 4-5 business days
NSW to QLD: 4-6 business days
NSW to TAS: 4-6 business days
NSW to NT: 8-13 business days
NSW to WA: 10-14 business days
We aim to fulfil all our orders by their estimated delivery date, however shipping times are out of our control once your package leaves us.
What if my order hasn't arrived?
If your tracking number says your order has been delivered, please check with your neighbours to confirm whether they have accepted your parcel.
If you have still not received your order, please contact us at hello@trtltravel.com with your order number and we will be happy to help you out.
Can I return my order?
Our returns policy lasts 100 days.
To begin your return please email us at hello@trtltravel.com with a note of your order number or copy of your receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.