SHIPPING FAQs
When will my order be dispatched?
Orders placed before 2pm GMT (UK Time) are usually dispatched 1-2 business days, Monday to Friday.
If your order contains multiple items these may be dispatched separately.
How long will it take for my order to arrive?
Your shipping time will depend on where in Australia you are located. Our warehouse is located in New South Wales, Australia.
We aim to fulfil all our orders by their estimated delivery date, however shipping times are out of our control once your package leaves us.
AUSTRALIA
Standard Shipping -
NSW to ACT: 2-4 business days
NSW to NSW: 3-5 business days
NSW to VIC: 3-5 business days
NSW to SA: 4-5 business days
NSW to QLD: 4-6 business days
NSW to TAS: 4-6 business days
NSW to NT: 8-13 business days
NSW to WA: 10-14 business day
Priority Shipping -
NSW to ACT: 1 business day
NSW to NSW: 1-3 business days
NSW to VIC: 1-3 business days
NSW to SA: 1-4 business days
NSW to QLD: 1-4 business days
NSW to TAS: 1-4 business days
NSW to NT: 3-5 business days
NSW to WA: 1-6 business days
NEW ZEALAND
NSW to NZ: 3-8 business days
What if my order hasn't arrived?
If your order hasn’t arrived please:
- Check your delivery address was entered correctly, please contact us if there are any errors.
- Check the delivery timeframe, if you have reached the estimated delivery date, please wait an additional 24 hours for any deliveries to be completed.
- Check with your neighbours to confirm whether they have accepted your parcel.
If you have completed these steps and you have still not received your order, please contact us at hello@trtltravel.com and we will be happy to help you out.
