Our warehouse is located in New South Wales, Australia and we offer free delivery on all Australian & New Zealand orders.

Your shipping time will depend on where you are located.

We aim to fulfil all our orders by their estimated delivery date, however shipping times are out of our control once your package leaves us.

Orders placed with our free standard delivery option (Australia Post) can be delivered to PO boxes, however orders placed with our express delivery option (Sendle) cannot and will automatically be sent via Australia Post.

Please allow extra delivery time for orders placed during busy periods.

AUSTRALIA

NSW to ACT: 2-4 business days
NSW to NSW: 3-5 business days
NSW to VIC: 3-5 business days
NSW to SA: 4-5 business days
NSW to QLD: 4-6 business days
NSW to TAS: 4-6 business days
NSW to NT: 8-13 business days
NSW to WA: 10-14 business days

NEW ZEALAND

NSW to NZ: 3-8 business days

Orders placed before 3pm ACT are usually dispatched 1 business day after the order has been placed. (Business days are Monday - Friday). 

Your order will be dispatched from our network of global warehouses. If your order contains multiple items these may be dispatched separately. The estimated delivery time is approximately 2 weeks. 

Delivery times are stated from the date your order is dispatched, not the date your order is placed.

We aim to fulfil all our orders by their estimated delivery date, however shipping times are out of our control once your package leaves us.

We’ll confirm shipping method once your order has been dispatched from our warehouse.

You'll receive shipment information and tracking (where available) via email once your order has been dispatched.

Any and all customs and duty fees and charges are the responsibility of the buyer and we recommend checking with your local customs office for specific details of any charges that may be incurred. We cannot alter the value of your order on customs declarations.

If your order hasn’t arrived please check:

• The delivery address was entered correctly. Contact us if there are any errors. 
  
• Delivery timeframe, if you have reached the estimated delivery date, please wait an additional 24 hours for any deliveries to be completed.
  
• Check with your neighbours to confirm whether they have accepted your parcel.

If you have completed these steps and you have still not received your order, please contact us at hello@trtltravel.com and we will be happy to help you out.