Returns
Return eligibility
We are unable to accept or approve returns with items that are:
- Not in their original, unused condition
- Damaged or missing parts for reasons not due to our error
- Returned more than 30 days after purchase
- Missing proof of purchase
- Not purchased from trtltravel.com (e.g. Amazon orders)
Bundles
We can't guarantee partial refunds or exchanges on bundles, and you may be asked to return the bundle in full to receive your refund. In line with our returns policy, all items in the bundle should be in their original condition and packaging.
Receiving your refund
Once your return is received and inspected at our warehouse, our team will process your refund within 1-2 weeks. You will be notified when your refund is processed, and your refund will be automatically credited to your original payment method within 5-10 business days, though please note this may take longer depending on your bank.
If your refund hasn’t arrived yet, please:
- Check your bank account again - your refund should show under TRTL TRAVEL on your statement
- Contact your credit card company or bank - it may take some time before your refund is posted after it has been processed by our team (typically a maximum of 30 days from your refund notification)
If you’ve completed these steps and have still not received your refund, please get in touch with our support team via the contact form.
Exchanges
We’re happy to exchange any faulty or defective items purchased directly from our website.
If you need to exchange your product for the same item, please fill out the contact form with your order number and the reason for the exchange to begin the process.
