Frequently Asked Questions
Got a question about our products, looking for delivery information or want to get in touch about a press opportunity? We might have the answer for you in our FAQs
Shipping is absolutely FREE on all orders to Australia and New Zealand.
Orders placed before 3pm CST are usually dispatched 1 business day after the order has been placed. (Business days are Monday - Friday).
If your order contains multiple items these may be dispatched separately.
Your shipping time will depend on where in Australia you are located. Our warehouse is located in New South Wales, Australia.
We aim to fulfil all our orders by their estimated delivery date, however shipping times are out of our control once your package leaves us.
NSW to ACT: 2-4 business days
NSW to NSW: 3-5 business days
NSW to VIC: 3-5 business days
NSW to SA: 4-5 business days
NSW to QLD: 4-6 business days
NSW to TAS: 4-6 business days
NSW to NT: 8-13 business days
NSW to WA: 10-14 business day
NSW to NZ: 3-8 business days
We’ll send you an email with your shipment information and tracking if this is available after your order has been dispatched.
If your order hasn’t arrived please:
Check your delivery address was entered correctly, please contact us if there are any errors.
Check the delivery timeframe, if you have reached the estimated delivery date, please wait an additional 24 hours for any deliveries to be completed.
Check with your neighbours to confirm whether they have accepted your parcel.
If you have completed these steps and you have still not received your order, please contact us at email@example.com and we will be happy to help you out.
Our returns policy lasts 100 days. To begin your return please email us at firstname.lastname@example.org with a note of your order number or copy of your receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not currently offer free returns.
We’re only able to accept returns for orders purchased on trtltravel.com
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 100 days after delivery.
We’re happy to exchange any faulty or defective items purchased directly from our website.
If you need to exchange your product for the same item, send us an email at email@example.com to begin the process.
1. Separate the velcro and extend your Trtl Pillow
2. Position Trtl Pillow internal support wherever is most comfortable - either side or under your chin
3. Wrap and Nap!
Watch the Video here
Tips & Tricks
- Holding the pillow area closer to your neck before wrapping will provide more support. This can be
helpful if you have a slightly longer neck, as this allows the scarf to be looser whilst still supporting
your head and neck.
- Try wrapping the Trtl Pillow with your ear and jaw tucked inside the pillow so that they rest against
the middle of curved pillow section, rather than on the top edge of the support.
- If you find that the angle of your neck is not quite perfect for you, you can also try experimenting
with positioning the support further down towards the chin and front of your neck. This can help keep
your head and neck in a more upright position.
The Trtl family just got a little bigger (and cooler). Please welcome aboard our new addition, Trtl Pillow Cool.
It’s been created in direct response to customer feedback from travelers who found our existing travel pillows a little too warm for them. It’s made with cooling and breathable Tencel fabric and incorporates an innovative mesh panel for superb breathability. It all adds up to our best pillow ever for thermoregulation. Or to put it another way, it keeps you cool, comfortable and there’s no neck-sweat.
Feel the chill on flights and want something a little cozier? No problem, one of the
great options from the rest of our range is ideal…
The original Trtl Travel Pillow, our best-selling pillow and the one that started it all. Completely – and comfortably – supports your head, allowing you to get a comfortable sleep no matter how long the haul.
Want something that feels like it was made just for you? Meet the Trtl Pillow Plus – the world’s first fully adjustable travel pillow. All the benefits of the original Trtl pillow but with the innovate addition of adjustable height support, making it the perfect fit whether you’re tall or small.
We’ve not forgotten the kids – for younger travelers (aged 8 and over) and petite people, the Trtl Pillow Junior is a scaled down version of the original Trtl Travel Pillow. Designed for kids (with a lot of help from kids) our Junior Pillow comes in a range of fun fabrics.
All Trtl pillows are scientifically proven to be better than old-fashioned, bulky, U-shaped travel pillows. And because they’re lightweight and easy to carry, they won’t bulk up your bags or weigh you down. Trtl pillows allow you to arrive at your destination feeling rested, recharged, and ready for whatever adventures await you…
To help you find your perfect fit please see the comparison chart below.
The original Trtl Pillow was designed to be a super lightweight airplane travel pillow, and it features an internal support which cradles your head and neck, and a supersoft fleece scarf to hold everything in place.
The Trtl Pillow Cool is the same size and concept as our original pillow but has been specifically designed to keep our customers as cool as possible while they travel. This model is made with Tencel cooling fibre fabric alongside an airmesh venting panel to keep you refreshed while you travel. By using this fabric it makes it antibacterial and anti odour meaning extra freshness and peace of mind.
Trtl Pillow Cool also comes with a roll top waterproof carry bag so you can keep it with you every step of the way while on the move.
Our Trtl Pillow Original comes in one size and we usually recommend this for ages 14+ due to the size. Statistically, 14 year olds average 5'3" in height, so our estimates are based around this. Due to the flexible nature of the product there is some give in the product to support a smaller neck size too, we've had customers from 5' get in touch to say that it was comfortable for them, so it does really depend on your personal comfort preferences as we understand everyone is a little different. The pillow measures 7 in x 7 in x 3.5 in.
Our Trtl Pillow Cool also measures in at the same size as our original and follows the same age and height recommendations. This model is best suited to those who find they get a little warm whilst travelling to keep them as cool as possible while they relax.
The Trtl Pillow Junior is designed for ages 8 and up so it does have a smaller frame than the Original and the Trtl Pillow Plus. The smaller internal support is designed to provide more comfort to those with a shorter neck length, such as children ages 8+, or adults with a more petite frame so you may find that this one is better suited for you, however we would say that the suitability of the product can vary person to person depending on their own comfort levels. The pillow measures 6.5 in x 6.5 in x 2.4 in.
So far the Trtl Pillow Plus has been used successfully by nappers between 5’0" and 6’8" so we’re confident it will suit most travellers! The Trtl Pillow Plus weighs roughly 11.2 ounces/ 317 grams and can be changed to fit your comfort level. At its lowest setting the measurement is 8.3 in x 6.7 in x 3.1 in and it extends to 8.3 in x 7.5 in x 3.1 in - making its initial height less than that of the original Pillow.
The positioning is important when getting comfy with your Trtl products, whichever you decide to use, so we always advise watching our How-To guides and experimenting with the position to find the best support for you.
Hold the support in one hand and loop the scarf around the back of your neck.
Push in and twist the dials to adjust the height of your support.
Wrap the scarf around your neck and secure using the velcro on the outside of the support, covering the dials.
Check out our video for more info.
Remove the plastic insert and then wash your Trtl Pillow on a 30°C/ cool wash.
Full instructions are on the care label within the product or check out our video guide.
The scarf of the Trtl Pillow Plus is fully machine washable. We recommend removing the internal support from the scarf one wing at a time and then pulling the fabric over the toggles. Wash on a cold (30°C) cycle and then drip dry. Then all you need to do is reinsert the internal support one wing at a time. You will find more instructions on your set up guide which is included with your Trtl Pillow Plus.
Turning the sock inside out up to the heel, sliding your foot in, and then unrolling the sock up your leg is the easiest way to put them on. The key thing with compression socks is that they are smooth on your leg - there should be no wrinkles in the socks, and the cuff should not be folded down.